PCONN App Inc (“PCONN App”) uses cancel and no-show fees to make sure you’re paid for your time and effort. You’ll either get paid a minimum cancellation fee or receive earnings based on the time and distance you drive, whichever is greater. You can see your per-mile rates for each ride on your rate card.
Your cancellation fee is calculated with your rate card, based on your distance on the way to the passenger. There’s a minimum cancellation fee amount to make sure you’re paid for your time and effort. You can view your cancellation fee minimum in your rate card. Your acceptance rate isn’t affected if your passenger cancels, or if they’re a no-show.
Canceling a ride after you’ve already accepted it affects your acceptance rate. Your acceptance rate isn’t affected if a passenger cancels or is a no-show. If a passenger contacts you and says they don’t need a ride, ask them to cancel the ride in their app.
If your plans change, you can cancel the scheduled ride in the app so that another driver can take it. If the passenger cancels less than one hour before the pickup time, and you’re already online, you’ll get paid a $10 cancellation fee.
You can cancel without penalty up to one hour before the pickup time. If you cancel less than one hour before pickup, your access to scheduled rides will be reduced for 14 days.
You may lose your scheduled ride if you’re not able to arrive on time or are not online at least 30 minutes before the pickup.
If you’re estimated to arrive more than 10 minutes late for the pickup and the passenger decides to cancel, you won’t receive a cancellation fee.
Note: Only reserve scheduled rides that you’re able to complete.
If your passenger isn’t at the pickup location, you’ll receive a cancel fee as long as you:
Note: If you miss any of these steps, you won’t be eligible for a cancel fee.
You won’t get a no-show fee if you’re:
There may be times when you have to cancel a ride for reasons outside your control.
Always ask your passenger to cancel their ride if:
Some other reasons why you might cancel a ride include (but aren’t limited to):
To cancel a ride:
Lyft’s community is diverse, representing differing generations, ethnicities, gender, sexual orientations, and religions. We encourage open-mindedness and mutual respect. Before canceling a ride, please read more about our Anti Discrimination Policies.
The Centers for Disease Control updated its guidance for transportation, and masks are now optional in all rides.
Drivers and riders aren’t required to wear a mask during rides, but you can keep wearing one if it makes you more comfortable. Although you won’t be able to report a rider or driver for health safety reasons, you can still report a ride if you feel unsafe.
