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Cancel and no-show fee policy
for Drivers

PCONN App Inc (“PCONN App”) uses cancel and no-show fees to make sure you’re paid for your time and effort. You’ll either get paid a minimum cancellation fee or receive earnings based on the time and distance you drive, whichever is greater. You can see your per-mile rates for each ride on your rate card.

Insurance Requirement

Drivers must maintain primary automobile insurance that recognizes the Driver as a rideshare driver.  In addition, the Driver’s insurance must meet the following coverage limits:

  • While logged into the rideshare app but not engaged in a prearranged ride: The automobile liability insurance must provide coverage of least $50,000 for death and bodily injury per person, $100,000 for death and bodily injury per incident, and $25,000 for property damage per incident.
  • While engaged in a prearranged ride: The primary auto liability insurance must provide coverage of at least $500,000 for death, bodily injury, and property damage and first-party medical benefits of $25,000 for passengers and pedestrians and $5,000 for the driver.

At time of Driver’s application to drive for PConn App and on the anniversary of the Driver’s start date with PConn App, Driver must submit a valid certificate of insurance, evidencing Rideshare coverage. 

In Case of an Accident

In case of an accident, Driver must do the following:

  1. Provide to authorities on the scene proof, either a paper copy or electronic copy, of liability insurance coverage for the vehicle registered with PConn App and being used by you.
  2. Report the Accident to the following:
    • The owner of the vehicle
    • The owner of the insurance policy insuring the vehicle
    • The insurance company providing the Rideshare insurance 
    • PConn App
Accepting Rides

Drivers shall:

  • Only accept a ride arranged through the PCONN App App.
  • Not solicit or accept street hails or telephone calls requesting PCONN App service.

Unlawful Locations

Drivers shall not operate or cause to be operated a vehicle affiliated with PCONN App in any area where the operation of the vehicle is prohibited by law.

Smoking

Drivers shall not smoke or vape while transporting a passenger. 

Driver Verifications

At all times, Drivers must be able to verify the following:

  • That the Driver is the owner or authorized user of the vehicle and has received all of the required insurance and lienholder disclosures required by section 2603.2.
  • That Driver has notified Driver’s personal insurance company or policyholder that Driver will be using the vehicle to provide transportation network services to the public for compensation.
  • That if Driver will not be using a vehicle that Driver owns, that Driver has notified the owner of the vehicle and informed the owner of Driver’s intended use for PCONN App App.
  • That Driver has received notification of all requirements under subsection (b) and has complied with those
Vehicle Inspection Form

Each year, on the anniversary of the Driver’s start date with PCONN App App, Driver must submit a certificate of inspection from a PA Department of Transportation approved inspection station. Driver must keep a valid certificate of inspection in Driver’s vehicle at all times. For a vehicle registered outside this Commonwealth, inspection must be conducted by a facility approved by the PA Department of Transportation. 

Driver Verifications

At all times, Drivers must be able to verify the following:

  • That the Driver is the owner or authorized user of the vehicle and has received all of the required insurance and lienholder disclosures required by section 2603.2.
  • That Driver has notified Driver’s personal insurance company or policyholder that Driver will be using the vehicle to provide transportation network services to the public for compensation.
  • That if Driver will not be using a vehicle that Driver owns, that Driver has notified the owner of the vehicle and informed the owner of Driver’s intended use for PCONN App App.
  • That Driver has received notification of all requirements under subsection (b) and has complied with those
Drug Policy

PCONN App has a zero-tolerance policy on the use of drugs (including prescription mediation that could impair the Driver’s ability to operate a vehicle) or alcohol while you are providing services for PCONN App. If Driver is the subject of a reasonable passenger complaint alleging a violation of the zero-tolerance policy Driver will be immediately suspended. In response to the complaint, PCONN App will launch an investigation of the complaint.  The suspension shall last until the time the complaint investigation is complete, and PCONN App renders a final decision. For riders’ benefit, PCONN App will identify on the PCONN App website procedures to report a complaint about a PCONN App driver with whom the passenger was matched and whom the passenger reasonably suspects was under the influence of drugs or alcohol during the course of the ride.

At all times, Drivers must transport a service animal when accompanying a passenger with a disability. Service animals shall be permitted to ride in the passenger compartment of a vehicle.

Ensuring Passenger Safety

Driver tips:

  • Only drive on your profile. Make sure you’re logged into your personal Lyft account when giving rides. Your profile photo should match what you currently look like so passengers can tell it’s you.
  • Pull over safely. If a passenger asks you to pick them up at a busy intersection where you can’t wait, call and ask how long it may take. You can either circle the block or wait elsewhere until they call you to confirm that they’re outside.
  • Drive your approved vehicle(s). You’re only approved to give rides in the vehicle(s) on your profile. If you want to switch vehicles, make sure the photo on your app matches the new vehicle before giving rides. See instructions for switching your vehicle.
  • Don’t bring your friends or family along. Lyft passengers expect to get a professional, vetted driver. It can make passengers feel unsafe if there’s an unknown person accompanying the ride.
  • Try using a phone mount. Navigating a ride is difficult if you’re having to look down at your phone for directions. We recommend using a phone mount to keep your hands free and eyes on the road.
  • Obey all traffic laws. Always remember to follow traffic laws and city/state regulations when driving. This includes signaling lane changes, following speed limits, and more.
  • Don’t pick up unaccompanied minors. Children 17 or under aren’t permitted to ride without being accompanied by an adult. If you believe that someone requested a ride for an unaccompanied minor, contact us below.
  • Make sure everyone wears a seatbelt. Drivers should only take as many as passengers as there are seatbelts in the car. Bigger groups of passengers should split into two cars, or use XL, which can seat up to five passengers.
  • Don’t ask for a passenger’s contact information. As a driver, you should never ask for the contact information of a passenger. Passengers often feel uncomfortable if you ask for their number or to connect on social apps. If passengers want to stay in touch, it is up to them to ask for your contact information or offer you theirs.
Ensuring Safe Vehicle Operations

All Drivers must acknowledge receipt and understanding of the content attached to the below links:

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